Hi Carina, We moved everything to 64-bit, but also installed a 32-bit copy of Java especially for the Email Engine.
Best Regards, Theo On Fri, Dec 19, 2014 at 5:45 PM, Carina Burns <carina.bu...@risd.org> wrote: > Thanks for the info Theo. One more question. Did you migrate the 3rd > party pieces to 64bit as well? We are using Exchange/Outlook for our mail > server so we are using the MAPI protocol for the email engine. This means > we have to use the 32bit JRE. I'm wondering whether I need to use the > 32bit 2.4.x Apache HTTPD or whether I can use the 64bit. > > > On Mon, 15 Dec 2014 21:10:37 +0200, Theo Fondse (GMail) < > theo.fon...@gmail.com> wrote: > > >Hi Carina, > > > >We upgraded our "Custom-Only" 7.1/10g/Slolaris server recently to > 7.6.4/11g/RedHat. > > > >I always suggest NOT to skip a major version when doing an upgrade, due > to the fact that BMC only supports the last 3 versions, and therefore, > might not test their software during development for upgrades from > unsupported versions at the time. (I seriously doubt that BMC would have > tested a straight upgrade from 7.1 to 7.6.04 or much less 8.0 or 8.1, due > to their version support policies). > > > >Before I started my current stint at the company where I am working now, > they attempted an upgrade from 7.1 to 7.6.4 and failed several times. > >Even with the assistance of a local support partner, the upgrade failed > and they eventually gave up. > > > >The solution to the problem later turned out to be that you should not > skip any major versions and go through the installer logs to find out what > went wrong if the installer fails. > > > >We found a caveat with some of the AR System forms and tables which had > to be addressed manually before the upgrade in order to get the upgrade to > work. > > > >I suggest the following steps which worked for us to do a successful > upgrade (please test it first on a development/test environment before > doing this on prod): > > > >1. Back up the current DB (full DB export dump). > >2. Export and delete all records from the AR System User Central File > form. > >3. Export and delete all records from the AR System User Preference > form. > >4. Temporary Disable Automatic Processes (performance tuning to make > upgrade complete faster): > > Escalations > > Alerts > > Archive > > Log Files > > Server Events > >5. Temporary Decrease Threads count (max 2 each) to enable faster > re-caching during upgrade. > >6. Shut Down AR System. > >7. Verify that the Oracle 11g 64 bit client has been installed on the > server and update the tnsnames file for this client. > >8. Verify that at least java 1.6 32 and 64 bit has been installed. > >9. Comment out Db-Character-Set: UTF-8 parameter in ar.conf file if > using UTF-8. > >10. Run the following script on Oracle (fix for SW00327170): > > > >CREATE TABLE SCHEMA_ARCHIVE_BACKUP > > AS > > SELECT SCHEMAID, ARCHIVEFROMFORM FROM SCHEMA_ARCHIVE; > >COMMIT; > > > >UPDATE SCHEMA_ARCHIVE > >SET ARCHIVEFROMFORM = NULL; > >COMMIT; > > > >ALTER TABLE SCHEMA_ARCHIVE > >MODIFY (ARCHIVEFROMFORM NUMBER (15)); > >COMMIT; > > > >UPDATE SCHEMA_ARCHIVE > >SET ARCHIVEFROMFORM = > >(SELECT ARCHIVEFROMFORM > >FROM SCHEMA_ARCHIVE_BACKUP > >WHERE SCHEMA_ARCHIVE_BACKUP.SCHEMAID = SCHEMA_ARCHIVE.SCHEMAID); > >COMMIT; > > > >ALTER TABLE SCHEMA_ARCHIVE > >MODIFY (ARCHIVEFROMFORM NOT NULL); > > > > > > > >11. Upgrade to ARS 7.5.0 > >12. Upgrade to ARS 7.6.04 SP5 > >13. Upgrade to ARS 8.0 > >14. Upgrade to ARS 8.1 > >15. Restore original config for > > Escalations > > Alerts > > Archive > > Log Files > > Server Events > > Threads count > >16. Import backed up records for the AR System User Central File form. > >17. Import backed up records for the AR System User Preference form. > > > > > > > >HTH, > > > >Best Regards, > >Theo > > > > > >-----Original Message----- > >From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W > >Sent: 12 December 2014 22:44 > >To: arslist@ARSLIST.ORG > >Subject: Re: Help with upgrade path > > > >My suggestion > > > >Take a backup of the Oracle 10g data and copy/restore it to the Oracle > 12c (Your DBA could also do this with oracle DataPump). > >Install 8.1 on the new server against the copy/restored data. When > installing it should ask you if you want to upgrade or start new in the > database. Choose upgrade. > > (You do NOT need to have an existing set of ARS binaries on the new > server to choose upgrade as this only refers to the database data) > > > >Fred > > > >-----Original Message----- > >From: Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] On Behalf Of Carina Burns > >Sent: Friday, December 12, 2014 11:38 AM > >To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> > >Subject: Help with upgrade path > > > >Greetings!!! > > > >I am turning to you all for suggestions for an upgrade path for our ARS > system. I've contacted BMC for advice, however our support contract level > is Basic... which is also the adjective I would use to describe my current > level of customer satisfaction. > > > >Has anyone gone from ARS 7.1 to 8.1? How did you do it? > >If you don't want to wade thru my specifics, kindly preface your reply > with TLDR before you explain your upgrade method. > > > >The specifics: > >Our production set up is > >ARS 7.1 patch 11 / Midtier7.0.01 patch 5/ Apache Tomcat 5.027 / Crystal > Reports XI running on WinSvr 2003 SP2 against an Oracle 10g last patch > database on RedHat Enterprise 4.0 > > > >I had thought to step thru and upgrade to 7.6 and then to 8.1 but was > advised after opening a support ticket that since we have custom forms only > and are not using ITSM or any other BMC app, we could go straight to 8.1 > from 7.1. > > > >The compatibility matrix lists the minimums but states that any newer > versions are supported for OS and database. Since hardware only gets > upgraded when bond money exists about every 5-7 years at our school > district, I asked for the latest/greatest. I cleared my choices/plan with > support but since it was going to take a while to get the servers, I closed > the ticket saying I would open another once I had my gear. > > > >My new servers are virtual; a WinSvr2012 R2 and a Oracle Linux 6 box. I > put Oracle 12c on as the database. > > > >I had thought to install ARS 7.1 as a "new install", delete the data, > copy the production 10g AR schema over to the 12c user, then run 8.1 as an > upgrade. That's essentially how I did it the last time and support > confirmed that a number of people run their upgrades that way. But Oh-Oh! > 7.1 is 32bit and doesn't want to install on my Win 64bit OS...Maybe both > support and I missed that little hitch or perhaps I misunderstood. Anyhow, > I opened a new ticket and asked if I could do the same thing but with 8.1 > instead. In other words, install ARS 8.1 as a new install, delete the > data, copy over the 10g AR schema to the 12c user, then run 8.1 again as an > upgrade. > > > >Here are the answers I got back on my ticket (paraphrased): > >A) 7.1 isn't supported, > >B) I was free to experiment using the new install/delete data/move > schema/run upgrade method but it may not work > >C) I can try to install 8.1 as new and use the Migrator to move over all > my custom forms > >D) Contract professional services and pay BMC to help with my upgrade > > > >Option D isn't going to happen. So I am left with options B and C. The > analyst on the first support ticket didn't think Migrator would be > necessary since we aren't using ITSM. Thoughts on that (While I go read > the migrator documentation)? Comments on option B? > > > >Thanks in advance! > >Carina > > > > > > > > > > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org < > http://www.arslist.org> "Where the Answers Are, and have been for 20 > years" > > > > >_______________________________________________________________________________ > >UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >"Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
