Thanks for answering this, I was busy Monday and didn’t see question in the response. It’s interesting because within my organization I’m seeing a lot of questions surrounding the differences between MyIT and SmartIT as well. In my internal communications and presentations, I’m considering branding the tools as something like “MyIT for Users” and “SmartIT for IT Support”.
It’s just a little bit more blurry in my organization because our end users are the main ones we’ve been setting up SRM requests for over the past year, but they’ve also been the largest source of new support groups to handle Incidents as well. If it helps Scott understand better, MyIT is basically the new SRM and SmartIT is the new Mid-Tier. That’s a slightly incorrect oversimplification but from a licensing perspective I believe it mostly fits. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Richter, Howard (CEI - Atlanta) Sent: Wednesday, February 18, 2015 8:23 AM To: [email protected] Subject: Re: Remedy My IT Question. ** Remember that MyIT is for the end user, not the helpdesk/L2/L3 user. That is SmartIT and those users do require additional licenses (such as Incident/Change/Problem) Howard Richter, Senior Remedy Administrator 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524 Email = [email protected]<mailto:[email protected]> Office = 678.645.4633, Cell = 404.226.2745 [ecm_036069_email] From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 5:05 PM To: [email protected]<mailto:[email protected]> Subject: Re: [arslist] Remedy My IT Question. ** So your saying the whole company "1000+ users"can use MyIT without having a fixed or floating license applied. They will be approaching from a self service perspective Submit & query. Thus I can reserve my actual licenses for my IT staff, Help Desk personnel ect? On Monday, February 16, 2015 4:41 PM, "Pierson, Shawn" <[email protected]<mailto:[email protected]>> wrote: ** They do not need an AR System license, basically they use a Read license from that perspective. However, you have to police who uses My IT similarly to how SRM is licensed. I believe it’s generally based on how many people are working in your organization. However, be aware that this is something you’ll want to discuss with your BMC sales rep because there’s no rule that it has to be a license for each worker. In the case of my organization, we create People records for folks that will never use anything from I.T. but they are recorded in HR so my integration picks them up. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Scott Hallenger Sent: Monday, February 16, 2015 3:31 PM To: [email protected]<mailto:[email protected]> Subject: Remedy My IT Question. ** Can anyone explain how licensing is handled in Remedy My IT. Specifically does every uses of MY IT have to have a fixed or floating license? Is there a way that uses can login as guest so that they can just submit. _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ Click here<https://www.mailcontrol.com/sr/SBOuygxNaSTGX2PQPOmvUncn6oS6lHz1w!LBQtkIlab4FlCy2w2QDEA28Z8PyN!FOWb08LMH!1ZIWrzEXY2ZCw==> to report this email as spam. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
