I had several companies from porn to mainstream..
there was a trend back in the days where anyone would call visa /mc and just say.. i didnt make that charge..
now get your heads out your.. and call vc /mc/amex..
they ARE defrauding you , complain. they will REACT or loose merchant account.
ALL merchants have to be under 1% charge back ratio or have hard time explaining.
now i had similar problem with a internet host that said. i NEED A FAX OF that pdf we sent to your account email addy. thing is they fucked my dns so i couldt even get it.. they never wanted to send elsewhere.
Guess what after 3 escalades. even talked to co owner. i said ok ill play your game.
Called MC . chargebacked the 11 months. (3 1/2 where me trying to cancel thyere shitty service)
so overall loosing 11 * 90$ + 25$*11 chargeback fees + the sale could make theyre heads bang on the wall and have better support/sales/billing or even a darn little respect for the consumer.
my 0.02 ( dont worry i wont CB that )
On 1/18/06, Paul <[EMAIL PROTECTED]> wrote:
The thing about this that is most flagrant is that they don't require a
confirmation call from a real person in order to open an account and
start billing them. This is where consumer protection arms of state AG
offices need to get agressive. They need to kick some ass. It is pure BS
when companies will establish service without a live call but make it so
hard to leave.
If I operated this way, I would quickly lose my ability to take credit
cards. I guess they assume that big companies don't abuse the privileges.
Nathan C. Smith wrote:
>Sounds like they hired somebody from AOL to lead that department.
>
>Also sounds ripe for a class action suit. ;)
>
>-----Original Message-----
>From: Paul [mailto:[EMAIL PROTECTED]]
>Sent: Wednesday, January 18, 2006 9:12 AM
>To: Commercial and Business-Oriented Asterisk Discussion
>Subject: [asterisk-biz] I am a prisoner of vonage
>
>
>12 days now. 3 times they have promised to escalate my cancellation request.
>They say that it can only be done by having someone from that department
>call me to confirm that I really wish to cancel. 3 messages entered via web
>portal produce a web page that says the message is accepted but not even one
>automated acknowledgement email(and yes - the address I use with them
>bypasses virus/spam filtering).
>
>But in spite of all this their billing system is functioning well and
>attempting to charge me for another month of service.
>
>The account was active about 18 months so there are no 1-year commitment
>issues involved here.
>
>
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