With such reliable service, I imagine you have good control over
customer service costs. Would that be a fair assessment?
I like your service, but you are not my exclusive provider. I definitely
notice the price, and especially, the billing increments.
Maybe there is some middle ground here. I can't tell you what your most
profitable price point is, but I can say assuredly that you are losing
some business due to price. I wish you success, but I'm thankful for
alternatives.
Robert Wolpov wrote:
Our nearly 1500 enterprise customers tell us that they pay for the service
we provide because they DON'T have to call customer service due to outages.
You can certainly pay less, but if you want a reliable service, there is a
price. If you can tolerate 1, 2 or 3 day outages and/or latency and poor
quality, there are plenty of other providers that charge less than we do.
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