Vijay Shan a écrit :
Jean,
Results do not take into account Busy or cancelled by caller, which
means less than 5% really fail.
But that is _NOT_ how you're supposed to measure ASR by any kind of
industry standard.
As far as I'm aware, measuring ASR is simple: 100 * (Answered calls /
Total call attempts).
I'm saying this for you because when I see somebody announce an ASR of
95% it gives me the same feeling as when I see a "YOU HAVE WON
$10,000,000" message in my mailbox: it can't be serious.
Cheers,
Jean-Michel.
--
Jean-Michel Hiver - http://ykoz.net/
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