Andrew Joakimsen wrote:
Does anyone know of a system that will allows us to accept tickets as
email from the customer, and also allows our CSRs to input calls and
then send the customer an email when the issue is updated?
Unless I'm missing something, every system does.
There is also a module for RT which allows the user to open a ticket
from PSTN (or voip). The voicemail is attached to the ticket, the number
for this new ticket is read back to the user.
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