Does anyone know of a system that will allows us to accept tickets as email from the customer, and also allows our CSRs to input calls and then send the customer an email when the issue is updated?

On 8/27/06, Bob Smith <[EMAIL PROTECTED]> wrote:
what was the one with all in one.. SIP callback + email ticket + live help..

had a weird name.. like ziki zaka our something..



Mitul Limbani wrote:
> Hi Moshe,
>
> You might want to have a look at this open source web ticketing system
> : http://www.osticket.com its pretty neat and clean code.
>
> It shall beat all the commercial ones, if you are looking at live
> support kind of mechanism, then i would seriously recommend :
> http://livehelp.zdziarski.com/
>
> It beats all the commercial vendors and what more its OpenSource !
>
> http://livehelp.zdziarski.com/matrix.html
>
> Made by the genius who also happens to write D-SPAM, the most complete
> anti-spam mail system.
>
> If you wish to deploy any of the above, do let me know, we can provide
> you help with both of the systems.
>
>
> Thanks & Regards,
> Mitul Limbani,
> Founder & CEO,
> Enterux Solutions,
> The Enterprise Linux Company (TM),
> www.enterux.com
>
> Quoting Brandon Galbraith <[EMAIL PROTECTED]>:
>
>> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty good.
>> It's ASP based with a monthly charge, but the fee isn't too bad and
>> it has
>> an excellent feature set.
>>
>> -brandon
>>
>> Disclaimer: I don't wory for Cerberus in any way, shape, or form. Just a
>> satisfied customer.
>>
>> On 8/27/06, Moshe Maeir < [EMAIL PROTECTED] > wrote:
>>>
>>> Can anyone recommend a Web based Help Desk, which we want to install on
>>> our website - so customers can enter support requests and then we
>>> can distribute and track them?
>>> Thanks
>>>
>>>
>>>
>>>
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>>
>>
>>
>> --
>> Brandon Galbraith
>> Email: [EMAIL PROTECTED]
>> AIM: brandong00
>> Voice: 630.400.6992
>> "A true pirate starts drinking before the sun hits the yard-arm. Yarrrr.
>> --thelost"
>>
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