Cerberus does. On Sun, 27 Aug 2006 19:18:04 -0400, "Andrew Joakimsen" <[EMAIL PROTECTED]> wrote: > Does anyone know of a system that will allows us to accept tickets as email > from the customer, and also allows our CSRs to input calls and then send > the > customer an email when the issue is updated? > > On 8/27/06, Bob Smith <[EMAIL PROTECTED]> wrote: >> >> what was the one with all in one.. SIP callback + email ticket + live >> help.. >> >> had a weird name.. like ziki zaka our something.. >> >> >> >> Mitul Limbani wrote: >> > Hi Moshe, >> > >> > You might want to have a look at this open source web ticketing system >> > : http://www.osticket.com its pretty neat and clean code. >> > >> > It shall beat all the commercial ones, if you are looking at live >> > support kind of mechanism, then i would seriously recommend : >> > http://livehelp.zdziarski.com/ >> > >> > It beats all the commercial vendors and what more its OpenSource ! >> > >> > http://livehelp.zdziarski.com/matrix.html >> > >> > Made by the genius who also happens to write D-SPAM, the most complete >> > anti-spam mail system. >> > >> > If you wish to deploy any of the above, do let me know, we can provide >> > you help with both of the systems. >> > >> > >> > Thanks & Regards, >> > Mitul Limbani, >> > Founder & CEO, >> > Enterux Solutions, >> > The Enterprise Linux Company (TM), >> > www.enterux.com >> > >> > Quoting Brandon Galbraith <[EMAIL PROTECTED]>: >> > >> >> Cerberus by Webgroup Media [ http://www.cerberusweb.com/] is pretty >> good. >> >> It's ASP based with a monthly charge, but the fee isn't too bad and >> >> it has >> >> an excellent feature set. >> >> >> >> -brandon >> >> >> >> Disclaimer: I don't wory for Cerberus in any way, shape, or form. > Just >> a >> >> satisfied customer. >> >> >> >> On 8/27/06, Moshe Maeir <[EMAIL PROTECTED] > wrote: >> >>> >> >>> Can anyone recommend a Web based Help Desk, which we want to install >> on >> >>> our website - so customers can enter support requests and then we >> >>> can distribute and track them? >> >>> Thanks >> >>> >> >>> >> >>> >> >>> >> >>> _______________________________________________ >> >>> --Bandwidth and Colocation provided by Easynews.com -- >> >>> >> >>> asterisk-biz mailing list >> >>> To UNSUBSCRIBE or update options visit: >> >>> http://lists.digium.com/mailman/listinfo/asterisk-biz >> >>> >> >> >> >> >> >> >> >> -- >> >> Brandon Galbraith >> >> Email: [EMAIL PROTECTED] >> >> AIM: brandong00 >> >> Voice: 630.400.6992 >> >> "A true pirate starts drinking before the sun hits the yard-arm. >> Yarrrr. >> >> --thelost" >> >> >> > _______________________________________________ >> > --Bandwidth and Colocation provided by Easynews.com -- >> > >> > asterisk-biz mailing list >> > To UNSUBSCRIBE or update options visit: >> > http://lists.digium.com/mailman/listinfo/asterisk-biz >> > >> >> _______________________________________________ >> --Bandwidth and Colocation provided by Easynews.com -- >> >> asterisk-biz mailing list >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-biz >> > >
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