Also look at request tracker from http://www.bestpractical.com/
Both otrs and request tracker are in the debian distro. You could install debian stable or testing on an old PC or a virtual machine ot evaluate the packages a bit and then choose a winner. As for sugarcrm, if you don't like the current licensing they use look at http://www.vtiger.com/ Vtiger is a fork that was created using the last release of sugarcrm that was still under a true open source license. If you are a coder: otrs and request tracker are perl sugarcrm and vtiger are php Cory Andrews wrote: > There are a number of open source ticketing systems, such as > http://otrs.org/ > > Google "open source ticketing" for others. Not sure of the CRM > features on these, but you could probably marry it up with something > like SugarCRM. > > Cory Andrews > > > ------------------------------------------------------------------------ > *From:* [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] *On Behalf Of *Dovid Bender > *Sent:* Tuesday, January 09, 2007 11:44 AM > *To:* [email protected] > *Subject:* [asterisk-biz] OT: Client Management > > Hello List, > Does anyone know of a web based software that I can keep track of work > done for clients (where I can add notes etc). I need something for > several techs to be able to log in see work being done for clients, > any problems etc. (i.e. If there is a team working on a clients phone > system - I can start the work, put in notes on what I did and the > night tech can log in and look at the ticket, see what I did and go > on). I dont mind a paid solution. > > Thanks, > > Dovid > >------------------------------------------------------------------------ > >_______________________________________________ >--Bandwidth and Colocation provided by Easynews.com -- > >asterisk-biz mailing list >To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-biz > > _______________________________________________ --Bandwidth and Colocation provided by Easynews.com -- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
