On Tue, 8 May 2007, Michael Trank wrote:
I take it then, that you *support* filing a complaint with the governmental
authorities as Tom suggested. We can all imagine the consequences of that:
bankruptcy, lawyers, fines, and further complications to the rebuilding of
their business.
When the problem is clearly lack of response, or lack of a timely
response, or lack of a satisfactory response from the customer
perspective? Yeah, I do.
There has certainly been carelessness, and a fair amount of bullshit,
probably because of embarrassment and the desire to head off lawsuits and
legal complaints.
But SellVoip was an excellent service while it lasted, and I hope they come
back up.
"...while it lasted." Clearly it is no longer an excellent service from
what I've read.
In my business, I'd do anything I could, including refunding double their
money, to prevent people from wanting to or needing to vent about our
business on this or any other list or to the government agencies put in
place to help protect customers. The cost is a lot less than the bad
press that will be stored in these archives for the rest of the forseeable
future.
Beckman
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Peter Beckman Internet Guy
[EMAIL PROTECTED] http://www.purplecow.com/
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