John,
I was required to deposit $25, the majority of which remains unused,
and un-refunded, despite statements from Jed that he would refund my
remaining balance.
After trying to blame paypal for delaying my payment (twice) and then
promising to send a check directly to my home I still have nothing.
I complained to the Washington State Attorney General's Consumer
Affairs Office, which Jed used as a further excuse to not refund my
money. He claimed that now that I'd complained, he would have to
work solely through the ATG (not true).
I'm told their efforts at contacting Sellvoip and Jed were ignored.
While they can't take action on my behalf personally, they will take
action on behalf of the State of Washington if they receive a pattern
of complaints that lead them to believe a business is systematically
abusing consumers.
If you feel that Sellvoip has done this, I'd encourage you to contact
the ATG. This is their website. If enough people complain, the law
may take notice.
http://www.atg.wa.gov/FileAComplaint.aspx
On 5/8/07, *John Scully* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
If it does not violate any NDAs, may I ask what services were
being purchased from this vendor, and how much they required in
deposit? I have been amazed at the number of vendors requiring
large deposits, then folding and pretending to still be live. I
think this is the third similar thread over the last six months.
JOhn Scully
----- Original Message -----
*From:* Mark Holm <mailto:[EMAIL PROTECTED]>
*To:* Jed Stafford <mailto:[EMAIL PROTECTED]> ;
Commercial and Business-Oriented Asterisk Discussion
<mailto:[email protected]>
*Cc:* helpdesk <mailto:[EMAIL PROTECTED]>
*Sent:* Tuesday, May 08, 2007 3:19 AM
*Subject:* RE: [asterisk-biz] Anybody know how to get a
response from SellVoIP.net?
Jed,
Glad to see you are still amongst the living. I don't
generally use the Lite Portal as there is still some
functionality in the Old one that I can't get to in the Lite
one. I have been in and out of it for the last 4 weeks though
and this is the first time I have seen those names there.
That said, as stated in my original message and in the new
ticket I placed this afternoon (still no response there) I
did try and convert over to using the new names as found in
the FAQ (which also match up with the portal). All 4 of those
names are also timing out just like the static IPs. I'm not
even getting a response back from your systems. These are
older accounts attempting to register a TrixBox PBX, and
setup using your TrixBox plug-in. They worked up until you
moved everything and now they don't.
The account I am fighting first is: 8616010000000003 against
static IP address (mine) 69.30.46.122 <http://69.30.46.122>.
Even a hint at the problem would be great. This whole fiasco
has completely destroyed our credibility about how good VoIP
is, since we can't even get our own office numbers worked out.
markh
P.S. Any chance that your own published number will start
working any time soon so I could have a direct call with support?
------------------------------------------------------------------------
*From:* Jed Stafford [mailto:[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>]
*Sent:* Monday, May 07, 2007 5:28 PM
*To:* Commercial and Business-Oriented Asterisk Discussion
*Cc:* helpdesk
*Subject:* Re: [asterisk-biz] Anybody know how to get a
response from SellVoIP.net?
The DNS entries are provided on the main page of the portal
login.
-Jed
On May 7, 2007, at 5:12 PM, Mark Holm wrote:
I have been trying to get help on this from Jed or anybody
Since April 4 when all my accounts went down. I followed all
the instructions that Jed sent out for requesting the DID
move, but NEVER received a message stating the new server
names that should be used for registering with the new
servers. I just noticed this afternoon that the FAQ section
on their web site has a new list of names on it now that
they say to use to check access speed with. Are those the
names we should also be registering with? I tried plugging
them into my setup, but am still not getting registration.
Mean while all of my inbound numbers continue to give the
message "You have reached a non-working number" when called.
I have tried calling them, but their original number gave
the same non-working number message also, and now it says
you have to use area code 253 instead of 206, but that
number also comes back with non-working number messages as
well. How are you supposed to contact a company that is
supposedly "still in business", but who's main published
line doesn't work and doesn't respond to trouble tickets?
I currently have 7 outstanding tickets in their system, 4
marked CRITICAL that range from requests for help to please
for assistance, and have yet to receive ANY response from
ANYBODY at SellVoIP. I even went so far as to report them to
the Oregon PUC, but they can't reach them either…
Jed,
If you are still lurking on this listserver, can you PLEASE
let us (me specifically) know:
1) How to contact you or your support team in a manner that
will get an answer?
2) How to get a copy of the mystery email stating that
Static IP addresses were changing to DNS names and what they
should be changed to? Better yet, what should the correct
SIP settings for a server with a static address?
3) Baring getting it working again, What is needed to
facilitate a number port from your system and get a refund
of the moneys sitting in my accounts on your system.
Hopefully you can sense my frustration on this. We've been
with you for almost 2 years and were a supporter until now.
Help me be a supporter again!?!
markh
================================================
Mark A. Holm
InfoArch, Inc.
7456 SW Baseline, PMB#123. Office: (503) 943-3202
Hillsboro, OR 97123 Fax: (503)
591-8584
_http://www.infoarch.com _ <http://www.infoarch.com>
< _mailto:[EMAIL PROTECTED]>
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