Seems silly to air your issues here, but since you did. The real
facts as stated before are you asked for a refund approx. 9 months
after you opened an account. PayPals' policy does not allow for a
refund after this period even though we tried to perform it for you
to be nice. We opened a ticket with PayPal to see if we could make
this happen for you and told you as such and you saw that as some
sort of excuse. We repeatedly asked you to provide an address to send
a refund check and you did not want to provide one for whatever
reason, instead replying with insults on how that equated to further
stall tactics. You only provided an address for you 'after' you filed
a formal complaint with the ATG, which one negated any favors we
wanted do for you, although I still approved it, and two does require
us to take a different set of actions to get you a check which we
still had planned to do. You continue to misstate the facts and have
turned this in to a bigger issue than it needed to be, all you needed
to do was provide a simple address vs the legal item it has become.
On May 8, 2007, at 6:46 AM, Tom Lynn wrote:
John,
I was required to deposit $25, the majority of which remains
unused, and un-refunded, despite statements from Jed that he would
refund my remaining balance.
After trying to blame paypal for delaying my payment (twice) and
then promising to send a check directly to my home I still have
nothing.
I complained to the Washington State Attorney General's Consumer
Affairs Office, which Jed used as a further excuse to not refund my
money. He claimed that now that I'd complained, he would have to
work solely through the ATG (not true).
I'm told their efforts at contacting Sellvoip and Jed were
ignored. While they can't take action on my behalf personally,
they will take action on behalf of the State of Washington if they
receive a pattern of complaints that lead them to believe a
business is systematically abusing consumers.
If you feel that Sellvoip has done this, I'd encourage you to
contact the ATG. This is their website. If enough people
complain, the law may take notice.
http://www.atg.wa.gov/FileAComplaint.aspx
On 5/8/07, John Scully <[EMAIL PROTECTED]> wrote:
If it does not violate any NDAs, may I ask what services were being
purchased from this vendor, and how much they required in deposit?
I have been amazed at the number of vendors requiring large
deposits, then folding and pretending to still be live. I think
this is the third similar thread over the last six months.
JOhn Scully
----- Original Message -----
From: Mark Holm
To: Jed Stafford ; Commercial and Business-Oriented Asterisk
Discussion
Cc: helpdesk
Sent: Tuesday, May 08, 2007 3:19 AM
Subject: RE: [asterisk-biz] Anybody know how to get a response from
SellVoIP.net?
Jed,
Glad to see you are still amongst the living. I don't generally use
the Lite Portal as there is still some functionality in the Old one
that I can't get to in the Lite one. I have been in and out of it
for the last 4 weeks though and this is the first time I have seen
those names there. That said, as stated in my original message and
in the new ticket I placed this afternoon (still no response there)
I did try and convert over to using the new names as found in the
FAQ (which also match up with the portal). All 4 of those names are
also timing out just like the static IPs. I'm not even getting a
response back from your systems. These are older accounts
attempting to register a TrixBox PBX, and setup using your TrixBox
plug-in. They worked up until you moved everything and now they don't.
The account I am fighting first is: 8616010000000003 against static
IP address (mine) 69.30.46.122.
Even a hint at the problem would be great. This whole fiasco has
completely destroyed our credibility about how good VoIP is, since
we can't even get our own office numbers worked out.
markh
P.S. Any chance that your own published number will start working
any time soon so I could have a direct call with support?
From: Jed Stafford [mailto:[EMAIL PROTECTED]
Sent: Monday, May 07, 2007 5:28 PM
To: Commercial and Business-Oriented Asterisk Discussion
Cc: helpdesk
Subject: Re: [asterisk-biz] Anybody know how to get a response from
SellVoIP.net?
The DNS entries are provided on the main page of the portal login.
-Jed
On May 7, 2007, at 5:12 PM, Mark Holm wrote:
I have been trying to get help on this from Jed or anybody Since
April 4 when all my accounts went down. I followed all the
instructions that Jed sent out for requesting the DID move, but
NEVER received a message stating the new server names that should
be used for registering with the new servers. I just noticed this
afternoon that the FAQ section on their web site has a new list of
names on it now that they say to use to check access speed with.
Are those the names we should also be registering with? I tried
plugging them into my setup, but am still not getting registration.
Mean while all of my inbound numbers continue to give the message
"You have reached a non-working number" when called. I have tried
calling them, but their original number gave the same non-working
number message also, and now it says you have to use area code 253
instead of 206, but that number also comes back with non-working
number messages as well. How are you supposed to contact a company
that is supposedly "still in business", but who's main published
line doesn't work and doesn't respond to trouble tickets?
I currently have 7 outstanding tickets in their system, 4 marked
CRITICAL that range from requests for help to please for
assistance, and have yet to receive ANY response from ANYBODY at
SellVoIP. I even went so far as to report them to the Oregon PUC,
but they can't reach them either…
Jed,
If you are still lurking on this listserver, can you PLEASE let us
(me specifically) know:
1) How to contact you or your support team in a manner that will
get an answer?
2) How to get a copy of the mystery email stating that Static IP
addresses were changing to DNS names and what they should be
changed to? Better yet, what should the correct SIP settings for a
server with a static address?
3) Baring getting it working again, What is needed to facilitate a
number port from your system and get a refund of the moneys
sitting in my accounts on your system.
Hopefully you can sense my frustration on this. We've been with
you for almost 2 years and were a supporter until now. Help me be
a supporter again!?!
markh
================================================
Mark A. Holm
InfoArch, Inc.
7456 SW Baseline, PMB#123. Office: (503) 943-3202
Hillsboro, OR 97123 Fax: (503) 591-8584
http://www.infoarch.com < mailto:[EMAIL PROTECTED]>
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