If it does not violate any NDAs, may I ask what services were being
purchased from this vendor, and how much they required in deposit? I have
been amazed at the number of vendors requiring large deposits, then folding
and pretending to still be live. I think this is the third similar thread
over the last six months.
JOhn Scully
----- Original Message -----
*From:* Mark Holm <[EMAIL PROTECTED]>
*To:* Jed Stafford <[EMAIL PROTECTED]> ; Commercial and
Business-Oriented Asterisk Discussion <[email protected]>
*Cc:* helpdesk <[EMAIL PROTECTED]>
*Sent:* Tuesday, May 08, 2007 3:19 AM
*Subject:* RE: [asterisk-biz] Anybody know how to get a response from
SellVoIP.net?
Jed,
Glad to see you are still amongst the living. I don't generally use the
Lite Portal as there is still some functionality in the Old one that I
can't
get to in the Lite one. I have been in and out of it for the last 4 weeks
though and this is the first time I have seen those names there. That said,
as stated in my original message and in the new ticket I placed this
afternoon (still no response there) I did try and convert over to using the
new names as found in the FAQ (which also match up with the portal). All 4
of those names are also timing out just like the static IPs. I'm not even
getting a response back from your systems. These are older accounts
attempting to register a TrixBox PBX, and setup using your TrixBox
plug-in.
They worked up until you moved everything and now they don't.
The account I am fighting first is: 8616010000000003 against static IP
address (mine) 69.30.46.122.
Even a hint at the problem would be great. This whole fiasco has
completely destroyed our credibility about how good VoIP is, since we can't
even get our own office numbers worked out.
markh
P.S. Any chance that your own published number will start working any time
soon so I could have a direct call with support?
------------------------------
*From:* Jed Stafford [mailto:[EMAIL PROTECTED]
*Sent:* Monday, May 07, 2007 5:28 PM
*To:* Commercial and Business-Oriented Asterisk Discussion
*Cc:* helpdesk
*Subject:* Re: [asterisk-biz] Anybody know how to get a response from
SellVoIP.net?
The DNS entries are provided on the main page of the portal login.
-Jed
On May 7, 2007, at 5:12 PM, Mark Holm wrote:
I have been trying to get help on this from Jed or anybody Since April 4
when all my accounts went down. I followed all the instructions that Jed
sent out for requesting the DID move, but NEVER received a message stating
the new server names that should be used for registering with the new
servers. I just noticed this afternoon that the FAQ section on their web
site has a new list of names on it now that they say to use to check access
speed with. Are those the names we should also be registering with? I tried
plugging them into my setup, but am still not getting registration.
Mean while all of my inbound numbers continue to give the message "You
have reached a non-working number" when called. I have tried calling them,
but their original number gave the same non-working number message also,
and
now it says you have to use area code 253 instead of 206, but that number
also comes back with non-working number messages as well. How are you
supposed to contact a company that is supposedly "still in business", but
who's main published line doesn't work and doesn't respond to trouble
tickets?
I currently have 7 outstanding tickets in their system, 4 marked CRITICAL
that range from requests for help to please for assistance, and have yet to
receive ANY response from ANYBODY at SellVoIP. I even went so far as to
report them to the Oregon PUC, but they can't reach them either?
Jed,
If you are still lurking on this listserver, can you PLEASE let us (me
specifically) know:
1) How to contact you or your support team in a manner that will get an
answer?
2) How to get a copy of the mystery email stating that Static IP addresses
were changing to DNS names and what they should be changed to? Better yet,
what should the correct SIP settings for a server with a static address?
3) Baring getting it working again, What is needed to facilitate a number
port from your system and get a refund of the moneys sitting in my accounts
on your system.
Hopefully you can sense my frustration on this. We've been with you for
almost 2 years and were a supporter until now. Help me be a supporter
again!?!
markh
================================================
Mark A. Holm
InfoArch, Inc.
7456 SW Baseline, PMB#123. Office: (503) 943-3202
Hillsboro, OR 97123 Fax: (503) 591-8584
*http://www.infoarch.com* <http://www.infoarch.com> <*
mailto:[EMAIL PROTECTED] <[EMAIL PROTECTED]>>
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