I have an opportunity to bid for setting up and management of a distributed
call center. The client plans to grow to 1000 seats between multiple locations.
Can some one guide me to the solutions available out there (commercial & open
source). I would also like to hear about your good or bad experiences with a
particular solution, or their known quirks.
What kind of numbers are we talking about. What would the team recommend as a
good distributed architecture.
Are there any providers of 800 toll free service that can take the call
nationally, then make a SIP or SS7 querry to our database engine and terminate
to a dynamically assigned number anywhere in the country using our response.
Ideally, we would like to be in the media stream for monitoring / recording /
quality control purposes.
Feel free to contact me offlist with any proposals.
Thanks for your help in advance.
Naveed
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