Hello Naveed, Quoting Senad Jordanovic <[EMAIL PROTECTED]>:
> Naveed Nazir wrote: >> >> I have an opportunity to bid for setting up and management of a >> distributed call center. The client plans to grow to 1000 seats between >> multiple locations. >> >> Can some one guide me to the solutions available out there (commercial & >> open source). I would also like to hear about your good or bad >> experiences with a particular solution, or their known quirks. >> >> What kind of numbers are we talking about. What would the team recommend >> as a good distributed architecture. >> >> Are there any providers of 800 toll free service that can take the call >> nationally, then make a SIP or SS7 querry to our database engine and >> terminate to a dynamically assigned number anywhere in the country using >> our response. Ideally, we would like to be in the media stream for >> monitoring / recording / quality control purposes. >> >> Feel free to contact me offlist with any proposals. >> Thanks for your help in advance. >> Naveed We can certainly help you design and operate the 1000 seater multi location call center operation. It would be great if you can provide me with more details regarding : A) Locations (which country / cities?) B) Strength in each location C) Any specific integration required with CRM DB ? D) Is the process Inbound / Outbound ? E) Is the process Local (over TDM E1/T1) / International (over VoIP) ? As far as possible, I would say that you avoid SS7, since Asterisk doesnt have a very stable open source SS7 stack, we are good with E1/T1 PRIs. In any case, I shall look forward to hear from you, Thanks & Regards, Mitul Limbani, Founder & CEO, Enterux Solutions, The Enterprise Linux Company (TM), www.enterux.com _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-biz mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-biz
