Hi Rich, We have done this before. We basically developed a small client that sits on every machine and communicates with * to get information about an incoming call. Contact me off-list and I will be glad to tell you more about the entire solution.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Rich Adamson Sent: September 16, 2003 1:39 PM To: Asterisk-users-list Subject: [Asterisk-Users] call center design question Would like to deploy * in a small help desk environment (five to ten people) using call queues and some sort of CTI interface to pop Remedy screen data in front of the help desk person receiving the call. Data to be popped would be based on CallerID. Anyone doing something similar? Anyone interfacing to an external Remedy system? Any reference sites that I could read/learn more of the requirements and/or 10,000 foot implementation? Rich _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users
