Rich Adamson a �crit :
Would like to deploy * in a small help desk environment (five to ten
people) using call queues and some sort of CTI interface to pop Remedy
screen data in front of the help desk person receiving the call. Data
to be popped would be based on CallerID.
Anyone doing something similar?
Anyone interfacing to an external Remedy system?
Any reference sites that I could read/learn more of the requirements
and/or 10,000 foot implementation?
Rich
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I deployed a small call center using Gnophone as the screen data,
together with dial + URL. Basically when the operator answers someone
from the queue, an URL is pushed and displayed in Gnophone; this is
quite simple as it is only web technology. The limitation is that no
data is displayed until the called is transfered.
--
Jean-Denis Girard
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Essential Software - Ing�nierie Informatique
Solutions Linux & Open Source en Polyn�sie fran�aise
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