On Wed, 2003-09-17 at 03:50, Jean-Denis Girard wrote:Not much to be said really...
I deployed a small call center using Gnophone as the screen data, together with dial + URL. Basically when the operator answers someone from the queue, an URL is pushed and displayed in Gnophone; this is quite simple as it is only web technology. The limitation is that no data is displayed until the called is transfered.
Hello,
I would like to create this kind of call center. Can you provide me more information about that ?
Thx,
Areski
1. client gets identified through an AGI script which sets up a new session stored in a channel variable KEY,
2. the client can navigate through a IVR to get standard information,
3. choice * on the IVR will put the client on a queue
exten => 1,1,Queue(queue,tH,http://xxx.yyy.zzz/cgi-bin/call.pl?code=${KEY})
4. when an operator takes the call through Gnophone,the URL is pushed along with voice, and the relevant information is displayed on the operator's screen (thanks to IAX !).
I once added support for dial+url and queue+url to Asterisk, and it has been in for more than one year; it's a very nice feature, though I'm not sure it is well known... Coupled with Gnophone (only Linux I know...) you get a very powerful combination (eg. call can be transferred to another operator and browsers linked).
-- Jean-Denis Girard
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