Asterisk wrote:
I've got several agents on a queue. However, they often forget to go
"not ready" or log off when they can't answer the phone.
I would like a person calling my queue to be on the queue for a max
of 2 minutes, and I'm using the rrmemory strategy.
I put a timeout of 12 on the call to my agent in the [AgentQ] context
(they log on using Agentlogincallback). It all seems to work ok,
except that I get a load of "pbx.c: Timeout, but no rule 't' in
context 'AgentQ'" in the error log. What would I use in the 't' rule
to stop this error from ocurring ?
and that is ? (I'm very slow on the uptake ...)
/* extensions.conf portion for calling agent */
...
[AgentQ]
exten => _6XXX,1,Dial(SIP/${EXTEN},12)
...
You have ... so I don't know what that means, but perhaps you could add:
the ... means more lines of the extensions.conf before the lines in
question
exten => _6XXX,2,Busy
exten => _6XXX,3,Hangup
But the whole point is that I don't want the caller to hear a busy
signal or get hung up, I want the Queue to try the next available agent.
Which it does at the moment, just with the errors mentioned in the error
log file.
Julian
This busy means, tell the queue app that the agent is busy. The queue
app willl go try someone else. The caller will keep hearing music. :)
--
respectfully, Joseph
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