Hello Jason,
if the system is so simple, why don't you connect the queue straight to a
couple of you terminals, i.e. not to Agent/101 but to SIP/214. This way
you have no login/logout.
Yours,
l.
On Tue, 22 Nov 2005 16:20:50 +0100, Jason Lixfeld
<[EMAIL PROTECTED]> wrote:
Here's what I'm trying to do.. We have a small system, there are only
two of us. We both do sales and we both do support. We like Queues
better than music on hold with a bunch of dials happening in the
background to try our phones, then cells, etc. Problem is, we don't
like the idea of having to login to a queue and are wondering if there
is a way to force/automatically log agents into a queue without having
to do anything on the phone; have it be server side that is. I'm
thinking some sort of cron job that runs every minute or five to make
sure all expected agents (my partner and I) are in the queue and if not,
log us in. The extentions we use to enter the queue are find-me
extensions so if we aren't at our desks, calls will hit our cells.
Like I said, we know we can do this by doing some excessive dialplan
authoring, but we'd rather use the pre-build Queues -- they do
everything we need/want, except the autologin part. Anyone know how we
can solve this?
--
Loway Research - Home of QueueMetrics
http://queuemetrics.loway.it
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