The more I think about it, the crazier this supposed requirement sounds to me.. It would seem that any IVR for a bank, which allows account access 24/7/365 would be in violation, since we all know banks have no humans in them off-hours... Many businesses have IVR type systems that operate when there are no humans available. -Steve
________________________________ From: Andrew Kohlsmith [mailto:[EMAIL PROTECTED] Sent: Wed 3/15/2006 12:00 PM To: [email protected] Subject: Re: [Asterisk-Users] OSHA requirement to "reach a live human" ?? On Wednesday 15 March 2006 11:20, Steve Jones wrote: > Are you selling it TO osha? If so, maybe they have an internal > requirement.. If not, I've never heard of that. Granted, I haven't sold a > LOT of phone systems, but I've been involved with a couple into public > works departments of local governments as well as private corps, and nobody > has ever mentioned that... And speaking as someone who CALLS public works and government agencies a lot, I'd have to say that my experience seems to indicate that this is most certainly NOT a requirement. It's impossible to reach a human easily; I generally just hit the first extension I can and ask to be transferred where I want. It only gets worse if there are queues to deal with, because you can't get to a human until your number comes up in the queue. -A.
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