Re: [asterisk-users] problems with Polycom 500 boot up

Fri, 15 Sep 2006 07:36:56 -0700

Dear Steve,

The phone may be looking for it's specific configuration files (not phone1.cfg, but instead 0004F........cfg {or [mac].cfg}). In our past experience, if the phone was ever formatted (fully formatted), the phone will request this from the FTP server specified. Of course confirm your phone's login to your FTP server is correct, confirm the phone is logging in and grabbing the files (should be able to be done through your FTP program's interface).

Also, as odd as this sounds, check your firewall on your network. In the past, we've ran into some weird things happening where the firewall will let some Polycom phones through, but not all. So confirm your Polycom phone is talking to your FTP client (again your log files can tell you this).

For further information, I suggest looking at one of our knowledgeable articles on this topic: http://voipstore.atacomm.com/Support/KB/ViewArticle.aspx/27934028032-1-24.htm



Jessee Holmes

Atacomm / Ataractic Corporation

www.atacomm.com

V: 1-877-700-VOIP

[EMAIL PROTECTED]


Looking for voice over IP products?  Visit our VoIP store at http://voipstore.atacomm.com/

On Sep 14, 2006, at 4:03 PM, Forum wrote:

I have a Polycom 500 that I am having issues with provisioning via an ftp server. I have a bunch of 301’s that find the server and configure without an issue. For some reason the 500 gives me an error that it ‘could not contact boot server’ and will reboot continuously.  I also get the error ‘Error updating Bootrom’. I am using Bootrom 3.2.1. What files do I need on the ftp server ? – I have sip.Id, bootrom.Id, sip.ver, phone1.cfg and sip.cfg.

 

Any help would be appreciated!

 

Steve

 

 

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