Hmm, the use of autopause in queues.conf introduces a new issue. When a
queue member is on a call, the queue continues to try to send calls to
the member's interface. Getting the 'Busy Here' response from the SIP
device causes the caller to continue holding.
The new issue is that autopause appears to pause the member interface
even when they're on another call. Am I missing something or is this
the expected behavior?
I didn't expect the Queue application to try member interfaces that are
busy.
Thanks,
James
James Fromm wrote:
NICE! That did the trick.
Thanks!
Julian Lyndon-Smith wrote:
try autopause in queues.conf
James Fromm wrote:
We are assigning interfaces directly to our customer service queue
through an application running on each agent's PC using the QueueAdd
Manager API command. No agents are defined in agents.conf.
Does anyone have a solution to pause or remove an interface that
doesn't answer after a defined period of time?
Thank you,
James
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