I guess I'm missing something else. 'ringinuse = no' doesn't change
anything. While on a call, the queue still sends another call and
proceeds to set the member paused after receiving 'Busy Here' back from
the SIP device.
My queues.conf is:
[general]
persistentmembers = no
[customerservice]
persistentmembers = no
musiconhold = default
reportholdtime = no
strategy = leastrecent
timeout = 20
retry = 5
wrapuptime = 30 ;allow agents 30 seconds to wrap up work
maxlen = 0 ;unlimited callers on hold
servicelevel = 60 ;calls must be answered within 60 seconds
announce-holdtime = no
autopause = yes
ringinuse = no
joinempty = yes
leavewhenempty = no
I'm I missing something obvious?
Thanks,
James
James Fromm wrote:
DoH! I missed that ringinuse. Thanks!
Julian Lyndon-Smith wrote:
James Fromm wrote:
Hmm, the use of autopause in queues.conf introduces a new issue.
When a queue member is on a call, the queue continues to try to send
calls to the member's interface. Getting the 'Busy Here' response
from the SIP device causes the caller to continue holding.
The new issue is that autopause appears to pause the member interface
even when they're on another call. Am I missing something or is this
the expected behavior?
queues.conf:
; Autopause will pause a queue member if they fail to answer a call
;
;autopause=yes
I didn't expect the Queue application to try member interfaces that
are busy.
queues.conf:
; If you want the queue to avoid sending calls to members whose
devices are
; known to be 'in use' (via the channel driver supporting that device
state)
; uncomment this option. (Note: only the SIP channel driver currently
is able
; to report 'in use'.)
;
; ringinuse = no
Julian
Thanks,
James
James Fromm wrote:
NICE! That did the trick.
Thanks!
Julian Lyndon-Smith wrote:
try autopause in queues.conf
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