Are the agents "ignoring" the calls while their ringing?
-- Robert Norton SophMedia LLC Operations Manager Cell: 480-234-4312 Office: 480-626-5449 (x300) P.O. Box 7755 Tempe, AZ 85281 http://www.XStreamHost.com - Web Hosting http://www.SophMedia.com - Consulting & Web Development -- NOTICE: This e-mail (including all attachments) may contain confidential and privileged material for the sole use of the intended recipient(s). You, the recipient, are obligated to maintain it in the safe, secure, and confidential manner. Any review, use, distribution, disclosure, or copying by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please notify the sender by reply e-mail and delete, or destroy all copies of this message immediately. _____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gregory Malsack Sent: Monday, December 17, 2007 11:36 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queue calls drop to voicemail intermittantly Can anyone tell me what might cause callers on hold in a queue to drop into agents voicemail boxes?
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