On Mon, 2007-12-17 at 11:45 -0700, Robert Norton - SophMedia LLC wrote: > Are the agents “ignoring” the calls while their ringing? > > > > -- > Robert Norton > SophMedia LLC Operations Manager > Cell: 480-234-4312 Office: 480-626-5449 (x300) > P.O. Box 7755 Tempe, AZ 85281 > http://www.XStreamHost.com - Web Hosting > http://www.SophMedia.com - Consulting & Web Development > > I had this problem. What was happening was that the timeout on the dial command for the extension where the agent is was lower than the time the queue waits for the agent to answer before returning the call to the queue. The voicemail timeout should be higher than the time the queue waits until the agent answers.
> -- Telecomunicaciones Abiertas de México S.A. de C.V. Carlos Chávez Prats Director de Tecnología +52-55-91169161 ext 2001
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