On Monday 17 December 2007 12:35, Gregory Malsack wrote: > Can anyone tell me what might cause callers on hold in a queue to drop > into agents voicemail boxes?
Probably you're putting "Local" channels into the queue. Any answer event at all generated by the Local channel, including one generated by Voicemail, is considered a pickup by the Queue app. Note that if you use the raw channel (SIP/IAX/Zap/whatever), then this will not happen when a queue member fails to answer their phone. Or create extensions that do not end in Voicemail for the use of Queue. -- Tilghman _______________________________________________ --Bandwidth and Colocation Provided by http://www.api-digital.com-- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
