Hi Thanks ALL for reply, If I use cascading queue will it do the trick?? The only problem is (as mentioned in below example) if a call enters testq and get answered then after hungup at the agent end only will the call will again enter the next queue which is testq2 as in this example.??
Moreover if I keep penalty 1 for all the first 5 agents and penalty 2 or higher for all the next 5 agents and implement ringall strategy will it do the same effect?? exten => 1589,1,Answer exten => 1589,2,Ringing exten => 1589,3,Wait(2) exten => 1589,4,Queue(testq|t|||45) exten => 1589,5,Queue(testq2|t|||45) exten => 1589,6,Hangup thanks in advance. Syed nasr -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Alex Balashov Sent: Monday, August 04, 2008 1:38 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Customized Queuing Strategy Syed Nasruddin wrote: > 1. 10 Call Center Agents. > > 2. All the calls coming in will ALWAYS be routed to specific 5 agents, > firstly. > > 4. IF ALL the first 5 agents are busy then ONLY then the call will be > routed to next 5 Agents. Set up two queues. Call Queue() on the first queue - corresponding to #1 - with a rather strict timeout. Fall back on the second queue. More sophisticated strategies require either the modification of the source code for app_queue, or custom queue implementation in AGI. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
