Syed Nasruddin wrote:
> 1. 10 Call Center Agents. > > 2. All the calls coming in will ALWAYS be routed to specific 5 agents, > firstly. > > 4. IF ALL the first 5 agents are busy then ONLY then the call will be > routed to next 5 Agents. Set up two queues. Call Queue() on the first queue - corresponding to #1 - with a rather strict timeout. Fall back on the second queue. More sophisticated strategies require either the modification of the source code for app_queue, or custom queue implementation in AGI. -- Alex Balashov Evariste Systems Web : http://www.evaristesys.com/ Tel : (+1) (678) 954-0670 Direct : (+1) (678) 954-0671 Mobile : (+1) (706) 338-8599 _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
