Syed Nasruddin pisze:
Hi All,
I have this Call Center requirement to be implenetd:
1. 10 Call Center Agents.
2. All the calls coming in will ALWAYS be routed to specific 5
agents, firstly.
4. IF ALL the first 5 agents are busy then ONLY then the call will be
routed to next 5 Agents.
Kindly suggest some good easy strategy to handle this.
http://www.voip-info.org/wiki-Asterisk+call+queues read about
"Penalties" should do the trick
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