Thanks Atis and steve. I think I will have it running tomorrow.
Thanks a lot. Syed Nasruddin -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Steve Totaro Sent: Monday, August 04, 2008 6:40 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Customized Queuing Strategy On Mon, Aug 4, 2008 at 9:24 AM, Atis Lezdins <[EMAIL PROTECTED]> wrote: > On Mon, Aug 4, 2008 at 2:59 PM, Syed Nasruddin <[EMAIL PROTECTED]> wrote: >> >> >> >> >> Dear Atis, >> >> I am running in to syntax problem. Sorry only beginner level experience >> of conditional checking: > > Yes, sorry for that, i just wrote it quickly and didn't checked > expression. Also, i didn't wrote in .conf format, as it's been a long > time since i wrote that. > >> >>> exten => 1589,1,Answer >>> exten => 1589,2,Ringing >>> exten => 1589,3,Wait(2) >>> exten => 1589,4,Queue(testq|t|||45) >> >> if ("${QUEUESTATUS"="") Hangup(); since I want to hangup if the caller >> has already been catered by an agent and the caller hasnt hanged up, so >> what status value should I look for. Moreover syntax of above >> conditional statement is complete or something missin: > > Exactly, if call has been handled by agent, QUEUESTATUS will be empty. > Otherwise it will be LEAVEUNAVAIL or something like that (not empty) > >> >> if ("${QUEUESTATUS"="") Hangup(); >> >> if above condition fails then the control must move to below lines >> rather then getting hanged up. > > ok, i'll try: > > exten => 1589,5,GotoIf($["${QUEUESTATUS}"=""]?exit) > >> >>> exten => 1589,5,Queue(testq2|t|||45) > rename to priority 6 > >>> exten => 1589,6,Hangup > rename to priority 7 and add label "exit": > exten => 1589,7(exit),Hangup > > > But as said before, you can also use penalties of members. Next > penalty is only chosen if nobody with smallest penalty can't be > dialed. Plus, there will also be advantage that if you dial member for > 15 seconds, and at first there is noone with penalty 1 available - > queue will call somebody with penalty 2. Then, if dialed member(s) > don't answer, queue will again try somebody with penalty 1 first. > > Regards, > Atis Plus, if/when you grow, you can use AMI to dynamically change penalties. This can be a great advantage for business logic. Thanks, Steve T _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 - September 22 - 25 Phoenix, Arizona Register Now: http://www.astricon.net asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
