Hi All;
Asterisk version is 1.8.4.2
Just I need to know if the below is a normal behaviour of asterisk or I have
something wrong in the settings:
I am surprised how the queue is sending calls (and not only one call, but a lot
of calls) to the agent and the agent already has a call?!!
I tried ringinuse=no but same thing.
Does this happen because when I login to the queue then I use the Phone
Interface (for example, SIP/username) and if I used the login to be as agent,
then I will not see this problem? Really I spent a lot of time trying to
resolve it without any success.
The phones I am using is Cisco with SIP image (also I tried Polycom and the
problem is the same), but just to give all the information, I need to say that
the contains the following (I am mentioning this to know if it is effecting and
causing this problem):
<autoAnswer>
<autoAnswerEnabled>2</autoAnswerEnabled>
</autoAnswer>
<callWaiting>3</callWaiting>
Please, I need a help.
Regards
Bilal
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