Hello, You need to limit the calls on that agent's sip declaration to 1. I guess the parameter is call-limit=1
Regards, Sammy On Wed, Nov 23, 2011 at 7:46 AM, bilal ghayyad <[email protected]> wrote: > Hi All; > > Asterisk version is 1.8.4.2 > > Just I need to know if the below is a normal behaviour of asterisk or I > have something wrong in the settings: > > I am surprised how the queue is sending calls (and not only one call, but > a lot of calls) to the agent and the agent already has a call?!! > > I tried ringinuse=no but same thing. > > Does this happen because when I login to the queue then I use the Phone > Interface (for example, SIP/username) and if I used the login to be as > agent, then I will not see this problem? Really I spent a lot of time > trying to resolve it without any success. > > The phones I am using is Cisco with SIP image (also I tried Polycom and > the problem is the same), but just to give all the information, I need to > say that the contains the following (I am mentioning this to know if it is > effecting and causing this problem): > > <autoAnswer> > <autoAnswerEnabled>2</autoAnswerEnabled> > </autoAnswer> > <callWaiting>3</callWaiting> > > Please, I need a help. > > Regards > Bilal > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users >
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
