On Wednesday 23 Nov 2011, bilal ghayyad wrote: > Asterisk version is 1.8.4.2 > > Just I need to know if the below is a normal behaviour of asterisk > or I have something wrong in the settings: > > I am surprised how the queue is sending calls (and not only one call, > but a lot of calls) to the agent and the agent already has a call?!! > > I tried ringinuse=no but same thing. > > Does this happen because when I login to the queue then I use the > Phone Interface (for example, SIP/username) and if I used the login > to be as agent, then I will not see this problem? Really I spent a > lot of time trying to resolve it without any success.
You need to set call-limit and busylevel in the peer's SIP configuration. Works for our agents with call-limit = 50 (some arbitrary figure) and busylevel = 1. ringinuse = no is required in any case. Regards, -- Raj -- Raj Mathur || [email protected] || GPG: http://otheronepercent.blogspot.com || http://kandalaya.org || CC68 It is the mind that moves || http://schizoid.in || D17F -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
