On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack <gmals...@coastalacq.com>wrote:
> Here's the scenario~ >> 150 agents, all are commission based sales reps. 99% of the calls are >> answered within the first ring. the rest are answered between the second >> and third ring. Never in my 4 months with the company has a queue call been >> in the queue more then 20 seconds. >> >> Problem~ >> Several times a week or sometimes a day, the reps will tell me that the >> same call will be answered by 3 or 4 or 5 reps, and none of them get the >> inbound audio. Asterisk only shows 1 of the reps actually connecting the >> call, however the call logs in Eyebeam for all 5 reps, show that they took >> the call and were connected for a short period of time before disconnecting >> the call because there is no inbound audio. >> > Which version of Asterisk? Have you looked for solutions to the root problem? I don't run any servers with that many agents, but have never run into issues like this with a few dozen. Large ring groups can become unwieldy and problematic themselves. There's also a limit to how long the entire dial string can be, though I can't remember what that size is. You said everything is on a LAN, but have you looked at the possibility of issues between switches? Can you examine the logs of bad calls and see if the failures happen on a specific switch in the network, or other correlation like that? Do you use VLANs or layer 3 switching? -- Carlos Alvarez TelEvolve 602-889-3003
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