Hii, If you like to use ringall strategy only, then better use different ringgroup to fulfill your purpose.
However, as a callcenter aspect, you should think of roundrobin or leastrecent strategy. It will solve your purpose also and give a better performance too by resources i.e. hardware and agents. Regards, Bharat Lalcheta On Fri, Mar 29, 2013 at 4:41 AM, Chad Wallace <[email protected]>wrote: > On Thu, 28 Mar 2013 14:55:45 -0500 > Gregory Malsack <[email protected]> wrote: > > > > History ~ > > > I recently took a position with a call center. At the time they had > > > about 50 agents in a call queue. The queue was setup to ringall. > > > The agents use Eyebeam softphones. Everything is local lan, no > > > routers, everything connected via Cisco 3600 10/100 switches. > > > > > > Now we are up to about 150 agents, and I have kept everything > > > pretty much the same way for a couple of reasons. However, those > > > reasons are slowly drifting away and it's become the right time for > > > me to start questioning some of the previous configuration. > > Have you considered switching the strategy to roundrobin or leastrecent? > You could give it a very low agent timeout (like 5 seconds), so the > caller doesn't have to wait long if it has to ring a few people. > > > -- > > C. Chad Wallace, B.Sc. > The Lodging Company > http://www.lodgingcompany.com/ > OpenPGP Public Key ID: 0x262208A0 > > > -- > _____________________________________________________________________ > -- Bandwidth and Colocation Provided by http://www.api-digital.com -- > New to Asterisk? Join us for a live introductory webinar every Thurs: > http://www.asterisk.org/hello > > asterisk-users mailing list > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > -- Bharat Lalcheta
-- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
