Asterisk version 1.8.20.1
Already checked the switches, no noteworthy port issues. no vlans used
or layer 3 switching.
On 03/28/2013 03:18 PM, Carlos Alvarez wrote:
On Thu, Mar 28, 2013 at 12:55 PM, Gregory Malsack
<[email protected] <mailto:[email protected]>> wrote:
Here's the scenario~
150 agents, all are commission based sales reps. 99% of the
calls are answered within the first ring. the rest are
answered between the second and third ring. Never in my 4
months with the company has a queue call been in the queue
more then 20 seconds.
Problem~
Several times a week or sometimes a day, the reps will tell me
that the same call will be answered by 3 or 4 or 5 reps, and
none of them get the inbound audio. Asterisk only shows 1 of
the reps actually connecting the call, however the call logs
in Eyebeam for all 5 reps, show that they took the call and
were connected for a short period of time before disconnecting
the call because there is no inbound audio.
Which version of Asterisk? Have you looked for solutions to the root
problem? I don't run any servers with that many agents, but have
never run into issues like this with a few dozen.
Large ring groups can become unwieldy and problematic themselves.
There's also a limit to how long the entire dial string can be,
though I can't remember what that size is.
You said everything is on a LAN, but have you looked at the
possibility of issues between switches? Can you examine the logs of
bad calls and see if the failures happen on a specific switch in the
network, or other correlation like that? Do you use VLANs or layer 3
switching?
--
Carlos Alvarez
TelEvolve
602-889-3003
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
http://www.asterisk.org/hello
asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
http://lists.digium.com/mailman/listinfo/asterisk-users
