On Thu, 28 Mar 2013 14:55:45 -0500 Gregory Malsack <gmals...@coastalacq.com> wrote:
> > History ~ > > I recently took a position with a call center. At the time they had > > about 50 agents in a call queue. The queue was setup to ringall. > > The agents use Eyebeam softphones. Everything is local lan, no > > routers, everything connected via Cisco 3600 10/100 switches. > > > > Now we are up to about 150 agents, and I have kept everything > > pretty much the same way for a couple of reasons. However, those > > reasons are slowly drifting away and it's become the right time for > > me to start questioning some of the previous configuration. Have you considered switching the strategy to roundrobin or leastrecent? You could give it a very low agent timeout (like 5 seconds), so the caller doesn't have to wait long if it has to ring a few people. -- C. Chad Wallace, B.Sc. The Lodging Company http://www.lodgingcompany.com/ OpenPGP Public Key ID: 0x262208A0 -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users