David
Mark Phillips wrote:
Hi all,
I've built the usual "press one for sales, 2 for support" IVR which works fine but I'm having difficulty in allowing callers to type in whole extension numbers.
My internal extn ranges are 3xxx and 4xxx. I have pasted the IVR below (just in case someone wants one). The welcome message states callers should type in the extension number they want or choose from the options. It seems though that one can only press one number before the IVR moves to the next step.
I'm starting to think that if my extn's are 3xxx and 4xxx I can't have any menu choices beginning with 3 or 4. Would this be correct? If so how does the received DTMF break out of the IVR and get matched to the relevant dialplan entry?
[mainmenu] exten => s,1,Answer exten => s,2,SetMusicOnHold(default) exten => s,3,DigitTimeout,3 exten => s,4,ResponseTimeout,5 ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test exten => s,5,Background(welcomemsg) exten => s,6,Background(choosemsg)
; Sales exten => 1,1,Dial,SIP/3400|20 exten => 1,2,Voicemail(3400) exten => 1,3,Goto(mainmenu,s,60
; Tech support exten => 2,1,Dial,SIP/3401|20 exten => 2,2,Voicemail(3401) exten => 2,2,Goto(mainmenu,s,1)
; Echo Test exten => 3,1,Playback(demo-echotest) exten => 3,2,Echo exten => 3,3,Playback(demo-echodone) exten => 3,4,Goto(mainmenu,s,6)
; Parrot Test exten => 4,1,Goto(205,1)
; Access VoiceMail exten => 5,1,VoicemailMain exten => 5,2,Goto(mainmenu,s,6)
; Play the weasels exten => 6,1,Wait,3 exten => 6,2,Playback(tt-somethingwrong) exten => 6,3,Playback(tt-weasels) exten => 6,4,Wait,2 exten => 6,5,Goto(mainmenu,s,6)
; # to hangup exten => #,1,Playback(vm-goodbye) exten => #,2,Hangup
exten => t,1,Goto(#,1) ; If they take too long, give up exten => i,1,Playback(invalid) ; "That's not valid, try again"
Whilst writing this I've had a thought. What would happen if I had an entry like this?
; transfer to regular extension # exten => _3XXX,1,Dial(SIP/{EXTN}|20|T) exten => _4XXX,1,Dial(SIP/{EXTN}|20|T)
Thanks
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