Please elaborate ... ----- Original Message Follows ----- > You don't have to avoid using an option 3 when even if > extensions are 3XXX > > > -----Original Message----- > > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf > > Of Rich Adamson > > Sent: Sunday, March 21, 2004 4:19 PM > > To: Asterisk Users > > Subject: Re: [Asterisk-Users] If you know your party's > > extension # please dial it now ... > > > > > I've built the usual "press one for sales, 2 for > > > support" IVR which works fine but I'm having > > > difficulty in allowing callers to type in whole > > > extension numbers. > > > My internal extn ranges are 3xxx and 4xxx. I have > > pasted the IVR below > > > (just in case someone wants one). The welcome message > > states callers > > > should type in the extension number they want or > > choose from the options. > > > It seems though that one can only press one number > > > before the IVR moves to the next step. > > > > > > I'm starting to think that if my extn's are 3xxx and > > 4xxx I can't have > > > any menu choices beginning with 3 or 4. Would this be > > correct? If so > > > how does the received DTMF break out of the IVR and > > get matched to the > > > relevant dialplan entry? > > > > > > > > > [mainmenu] > > > exten => s,1,Answer > > > exten => s,2,SetMusicOnHold(default) > > > exten => s,3,DigitTimeout,3 > > > exten => s,4,ResponseTimeout,5 > > > ;SAI menu - 1 for tech support, 2 for voicemail, 3 > > > for echo test exten => s,5,Background(welcomemsg) > > > exten => s,6,Background(choosemsg) > > > > > > ; Sales > > > exten => 1,1,Dial,SIP/3400|20 > > > exten => 1,2,Voicemail(3400) > > > exten => 1,3,Goto(mainmenu,s,60 > > > > > > > Mark, > > > > Here's a partial copy of my ivr, and I too am using the > > 3xxx extensions. > > Notice I avoided use of option 3 in the ivr menues. > > > > [bus-ivr-main] > > exten => s,1,Wait,1 > > exten => s,2,Answer > > exten => s,3,DigitTimeout,5 > > exten => s,4,ResponseTimeout,20 > > exten => s,5,Background(npi-greeting) ; "Thanks for > > calling press 1 for" > > > > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => > > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services > > exten => 2,2,Voicemail2(u3000) exten => 2,102 > > ,Voicemail2(b3000) exten => 2,103,Hangup > > exten => 8,1,Goto(npilist|s|1) ; Company > > directory list exten => 9,1,Goto(npitest|s|1) ; > > VoIP Testing Menu > > Rich > > > > > > > > _______________________________________________ > > Asterisk-Users mailing list > > [EMAIL PROTECTED] > > http://lists.digium.com/mailman/listinfo/asterisk-users > > To UNSUBSCRIBE or update options visit: > > > > http://lists.digium.com/mailman/listinfo/asterisk-users > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users
Willy Wouters ypOne Publishing _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
