You don't have to avoid using an option 3 when even if extensions are 3XXX
> -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of > Rich Adamson > Sent: Sunday, March 21, 2004 4:19 PM > To: Asterisk Users > Subject: Re: [Asterisk-Users] If you know your party's > extension # please dial it now ... > > > I've built the usual "press one for sales, 2 for support" IVR which > > works fine but I'm having difficulty in allowing callers to type in > > whole extension numbers. > > > > My internal extn ranges are 3xxx and 4xxx. I have pasted > the IVR below > > (just in case someone wants one). The welcome message > states callers > > should type in the extension number they want or choose > from the options. > > It seems though that one can only press one number before the IVR > > moves to the next step. > > > > I'm starting to think that if my extn's are 3xxx and 4xxx I > can't have > > any menu choices beginning with 3 or 4. Would this be > correct? If so > > how does the received DTMF break out of the IVR and get > matched to the > > relevant dialplan entry? > > > > > > [mainmenu] > > exten => s,1,Answer > > exten => s,2,SetMusicOnHold(default) > > exten => s,3,DigitTimeout,3 > > exten => s,4,ResponseTimeout,5 > > ;SAI menu - 1 for tech support, 2 for voicemail, 3 for echo test > > exten => s,5,Background(welcomemsg) exten => > > s,6,Background(choosemsg) > > > > ; Sales > > exten => 1,1,Dial,SIP/3400|20 > > exten => 1,2,Voicemail(3400) > > exten => 1,3,Goto(mainmenu,s,60 > > > > Mark, > > Here's a partial copy of my ivr, and I too am using the 3xxx > extensions. > Notice I avoided use of option 3 in the ivr menues. > > [bus-ivr-main] > exten => s,1,Wait,1 > exten => s,2,Answer > exten => s,3,DigitTimeout,5 > exten => s,4,ResponseTimeout,20 > exten => s,5,Background(npi-greeting) ; "Thanks for calling > press 1 for" > > exten => 1,1,Goto(local-extns|3014|1) ; Sales exten => > 2,1,Dial(${PHONE1}&${PHONE2},15) ; Technical Services exten > => 2,2,Voicemail2(u3000) exten => 2,102,Voicemail2(b3000) > exten => 2,103,Hangup > exten => 8,1,Goto(npilist|s|1) ; Company directory list > exten => 9,1,Goto(npitest|s|1) ; VoIP Testing Menu > > Rich > > > > _______________________________________________ > Asterisk-Users mailing list > [EMAIL PROTECTED] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > > _______________________________________________ Asterisk-Users mailing list [EMAIL PROTECTED] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
