My suggestions: Try first the easy (working) configuration then your best solution step by step.
comment out leavewhenempty=yes ;it did not work in my system... strategy = ringall ; seems to work don't use groups in the first step ;Play an announcement as the first priority exten => 76522,1,Playback(some_announce) ;even when using an empty file exten => 76522,2,Queue(esculapio|tT|||300) exten => 76522,3,Playback(some_announce_after_leaving_queue) ; if nobody answers the call exten => 76522,4,Hangup I had similiar problem in working with queues. Hope this helps a bit more... Guido Hecken -----Urspr�ngliche Nachricht----- Von: Edgar de Leon [mailto:[EMAIL PROTECTED] Gesendet: Donnerstag, 3. Februar 2005 09:08 An: Asterisk Users Mailing List - Non-Commercial Discussion Betreff: RE: [Asterisk-Users] howto answer a call in a queue Thanks for your help, here are my config for the queue, agents.conf [agents] musiconhold => random autologoff=15 wrapuptime=5000 ackcall=yes group=1 agent => 1001,3101,Edgar de Leon agent => 1002,1111,Jorge Cabrera agent => 1003,1111,Nati del Pozo agent => 1004,1111,Emilio Perez agent => 1005,1111,Diego Torres agent => 1006,1111,Antonio Lopez agent => 1007,1111,Luis Carlos agent => 1008,1111,Luis Bonifacio agent => 1009,1111,Javier Gonzalez queues.conf [esculapio] leavewhenempty = yes music = random strategy = fewestcalls member => Agent/@1 extensions.conf [ext-acd] exten => 90,1,Answer exten => 90,2,SetMusicOnHold(none) exten => 90,3,Wait,1 exten => 90,4,AgentLogin ;Queue configuration exten => 76522,1,Answer exten => 76522,2,Wait,1 exten => 76522,3,Queue(esculapio|tT|||300) exten => 76522,5,Hangup is my configuration correct?? im using the leavewhenempty = yes option, but when there are no agents the call still enters the queue, thanks for your help TIA Edgar > Sometime ago, I wrote an example of a functional queue scenario. > Perhaps you give it a try. > http://www.voip-info.org/tiki-index.php?page=Asterisk%20cmd%20Queue > > Btw, how is the queue command invoked in your extensions.conf? > Post your relevant sections of queues.conf, agents.conf and > extensions.conf. > > Guido Hecken > > -----Urspr�ngliche Nachricht----- > Von: Edgar de Leon [mailto:[EMAIL PROTECTED] > Gesendet: Mittwoch, 2. Februar 2005 18:23 > An: Asterisk Users Mailing List - Non-Commercial Discussion > Betreff: RE: [Asterisk-Users] howto answer a call in a queue > > Thanks for your answer, i got ackcall=yes but the call when enters only > ring once in the agent phone and connect directly, > > agents.conf > > [agents] > > > autologoff=15 > wrapuptime=5000 > ackcall=yes > > group=1 > agent => 1001,3101,Edgar de Leon > agent => 1002,1111,Jorge Cabrera > agent => 1003,1111,Nati del Pozo > agent => 1004,1111,Emilio Perez > agent => 1005,1111,Diego Torres > agent => 1006,1111,Antonio Lopez > agent => 1007,1111,Luis Carlos > agent => 1008,1111,Luis Bonifacio > agent => 1009,1111,Javier Gonzalez > > > what do you think am i doing wrong?? > > TIA > > Edgar >> I think, ackcall=yes should do the job. >> >> Guido Hecken >> >> -----Urspr�ngliche Nachricht----- >> Von: Edgar de Leon [mailto:[EMAIL PROTECTED] >> Gesendet: Mittwoch, 2. Februar 2005 15:56 >> An: [email protected] >> Betreff: [Asterisk-Users] howto answer a call in a queue >> >> hello i need to know how to enable the feature in the agents.conf to >> make >> the users got to press # to answer the call when is in the queue and the >> agent is logged in. >> >> at this time the call enters the queue and the agents who is logged in >> only beeps once and then the call enters automatically. >> >> can anybody help me?? >> >> TIA >> >> Edgar >> _______________________________________________ >> Asterisk-Users mailing list >> [email protected] >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> _______________________________________________ >> Asterisk-Users mailing list >> [email protected] >> http://lists.digium.com/mailman/listinfo/asterisk-users >> To UNSUBSCRIBE or update options visit: >> http://lists.digium.com/mailman/listinfo/asterisk-users >> > > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users > _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
