Do you share the same ISDN provider? Assuming all your VoIP is behind a firewall and your only publicly exposed comms are across your ISDN, how could the problem be anywhere but upstream of you and obviously an issue with the ISDN provider. If you do not know where to start then do process of elimination. Are any of the clients able to bridge calls in any way? Is this an issue of an agent conferencing in another person over a back PSTN line or something like that? Just work through them. My first reaction is that this would have to be outside your control if your clients all reside in a secure area.
W -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Asterisk Sent: Thursday, April 14, 2005 12:14 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: [Asterisk-Users] Overheard conversation. Comments please ! Importance: High I've just been informed of a disturbing event at our call center. We run 20+ agents taking inbound and outbound calls through the queue system, and use chan_spy to monitor ongoing conversations. My supervisor received a phone call from another call center (nothing to do with us, in fact they are 200 miles away) stating that they overheard a conversation between ourselves and one of our customers that we were speaking to at the time. He was able to give reference numbers and names, (and financial circumstances) so he obviously did hear this conversation. We are running CVS head as of 10 days ago, using TE410p on 32channel ISDN primary line. Has anyone else ever heard of something like this happening ? My boss is going apeshit talking about the DPA (data protection act) and wants answers like yesterday. Quite frankly, I have no idea on where to start to look for something like this. Julian. _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
