What kind of voip phone? Is it possible the user conferenced 3 calls inadvertently? Easy to do on some multi call appearance phones (snom in particular)
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:asterisk-users- > [EMAIL PROTECTED] On Behalf Of Asterisk > Sent: Thursday, April 14, 2005 1:14 PM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: [Asterisk-Users] Overheard conversation. Comments please ! > Importance: High > > I've just been informed of a disturbing event at our call center. We run > 20+ agents taking inbound and outbound calls through the queue system, > and use chan_spy to monitor ongoing conversations. > > My supervisor received a phone call from another call center (nothing to > do with us, in fact they are 200 miles away) stating that they overheard > a conversation between ourselves and one of our customers that we were > speaking to at the time. He was able to give reference numbers and > names, (and financial circumstances) so he obviously did hear this > conversation. > > We are running CVS head as of 10 days ago, using TE410p on 32channel > ISDN primary line. > > Has anyone else ever heard of something like this happening ? My boss is > going apeshit talking about the DPA (data protection act) and wants > answers like yesterday. Quite frankly, I have no idea on where to start > to look for something like this. > > Julian. > _______________________________________________ > Asterisk-Users mailing list > [email protected] > http://lists.digium.com/mailman/listinfo/asterisk-users > To UNSUBSCRIBE or update options visit: > http://lists.digium.com/mailman/listinfo/asterisk-users _______________________________________________ Asterisk-Users mailing list [email protected] http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
