On Sun, 2005-05-08 at 08:26 -0400, John Stegenga wrote: > RE Message: 5 > Date: Sat, 7 May 2005 23:18:46 -0400 > From: Andrew Kohlsmith [EMAIL PROTECTED] > Subject: Re: [Asterisk-Users] At home Asterisk via Broadvoice? > To: [email protected] > > On May 7, 2005 11:04 pm, John Stegenga wrote: > > Broadvoice will give me 2 lines, with 2 phone numbers each - distinctive > > ring - for a reasonable fee... > > Please do a google search for "broadvoice problems site:lists.digium.com" > and > reconsider your choice of VOIP provider. > That reasonable fee doesn't actually include the thing working more than 50% > of the time. > -A.
currently broadvoice is still not 100% functional, I got an email the other day from techsupport (when their own tech support number was down along with every subscriber) that said it was a hardware failure, despite their webpage now blaming a 'carrier partner' (of which as far as I can tell they only have 1, global crossing, whom I do not believe to be at fault given that global crossing has been doing billions of minutes per month for a couple years voip and in fact deprecated all their class 5 switches in 2003 or 2004. If it were global crossing there would be much more affected than just broadvoice and as a result much more media coverage. Plus a 'carrier partner' failure wouldnt explain the fact that their webserver could not let anyone login during the leading edge of this latest now going on 5 days outage. Also, be wary of 'unlimited' plans. I got a call from broadvoice and was told that a 2 hour call does not appear to be 'normal residential use' and instead they tried to claim I was using their service for business purposes (which allows them to invoke section 1.3.1 of their TOS, charge me $100 administrative fee to switch me to a business plan, charge me a higher monthly retroactive, and charge me per minute if my calls are not in the unlimited residential plan, plus potentially cancel my account for a $50 cancelation fee). They appeared to be satisfied that I am a residential customer at least for now, but the mere fact that I had to explain a 2 hour phone call to them (and only 1 call per day for some time) is insane. I wonder how many people have already canceled their broadvoice service over this outage, and if broadvoice can remain solvent if this attrition rate continues. I am about to cancel my service and demand that due to their deceptive advertising (they advertise *service* they cannot or will not provide) they waive the cancelation fee. Should that not work I will just have to ask my bank to change my credit card number before they can bill me, and then cancel. Had they provided the services listed on their webpage it would not have come to that, but alas this is not the case. -- Trixter http://www.0xdecafbad.com UK +44 870 340 4605 Germany +49 801 777 555 3402 US +1 360 207 0479 or +1 516 687 5200 FreeWorldDialup: 635378
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