If you are going to implement Asterisk you should ensure that you have the sufficient level of expert help available to make the solution work.
Asterisk will certainly do the job for you but Asterisk is a complex bit of software. It sounds like you have never deployed it before? If that is the case and you do not have expert help your deployment will be very very painful. In your case I would recommend buying your solution from a vendor and having them deploy it. No matter what solution you choose, any moderately large deployment requires experienced people on-site to make it work. Asterisk does not have issues with PRIs. That is not a concern. One other point; no matter what solution you choose I wouldn't buy it from that company you have been dealing with. The sales person appears to be far less than honest. If he (she?) is willing to tell you untrue stories about how bad Asterisk is you can rest assured they are also doing the same regarding their own product. John On Mon, 2006-06-19 at 11:42 -0300, [EMAIL PROTECTED] wrote: > You guys have been great, but it looks like I've still got a fight on my > hands > here trying to get an Asterisk solution for our call centres. Anyone out > there > considering or using Aheeva CCS? If so, what are your experiences? > > We still get the salesman for the other switch kicking Asterisk and Linux as > a > solution. I don't understand why there would be so much trouble trying to > get a T1 to work. Supposedly there is a company in Halifax trying to do a > PO with Asterisk but not having much success. > > This is also a bit of a rant so some positive reinforcement would be > appreciated. I now have a list of eight reasons why we need two switches > and seven of why this should be Asterisk. I can't really post those unless I > make them more generic. > > It's a "dammed if we do/dammed if we don't" scenerio. If we go with the > Asterisk solution, then its more stress on me if something goes wrong. For > health reasons, I need to try to avoid that. Aheeva would be there for backup > though. They have a lot of engineers on staff. > > Wish me luck! > Peter M. > ******************************************************** > Peter MacFarlane, ACP > Network Administration & Programming > Target Call Center/ Message Centre P.E.I. > ***************************************************************** > OpenBSD's PF Firewall: Now available with CARP Failover. > Nothing to do with fish, but everything to do with security! > ***************************************************************** > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] > For additional commands, e-mail: [EMAIL PROTECTED] >
