Hi All, I am interested in getting some customization work done.
I have a small pot of money to throw at this. I don't think it would be to hard. I just don't have the time. Here is the concept. Must be built for PBX in a Flash. 1) I want a Queue system that answers the phone. Then routes callers to the users who are logged on to the system. Must provide update as to where they are in the queue. Nice to have would be to allow for interaction with voip and analogue lines. So, I want to be able to spill to voip lines if the analogues ones are full, then blind transfer back to analogue if they are free. 2) I would like a way to put a schedule system together for resource allocation. Here is the idea, I have a series of groups of people that need to be reminded of their tasks. So, I want to be able to enter their info, phone numbers and e-mail. Then on the set time before their responsbility, I would like it to e-mail them. If no e-mail, call. If there is no confirmation e-mail then call. During the call, it needs to prompt for confirmation. Then the day before the event, it would e-mail the list of people and the results to the team leader. They then can make other arrangements. Also, during the call, if the person presses 1 then confirm, but if they press 2 then it should ask to hold on and then try to reach the team leader. 3) IVR that will use the hook flash transfer of our digital lines to transfer to outside numbers. Let me know what you think. Thanks
