Well maybe I'm not understanding your question but google for: Asterisk cmd AddQueueMember
and its companion, RemoveQueueMember which is how you log devices (users) in and out of a queue. With this system you leave the agents.conf file blank since that is for static agents and the above commands are for dynamic queues. As far as I'm aware there is no reason why you couldn't have a combination of Zap and SIP devices logged into the queue but again, I've never tried it with Zap devices. Maybe the problem is you are using PBX-in-a-flash which perhaps doesn't support this? I wouldn't know since I've never used PBX-in-a-flash. Regards, - John Lange www.johnlange.ca On Mon, 2008-07-07 at 16:28 -0400, Dean Yorke wrote: > Good questions... Ok, for your response to > > 1) I might b describing the queue system but I have not found a way to have > the extension logged on and off. I am using aastra phones, so if you have > some suggestions.......? > > 2) I do understand that. I think a lot of this might be done already with > Telephone reminders 4.03. So I am hoping someone is willing to maybe expand > it a bit. > > 3) You are right, hook flash is for the analogue lines in my asterisk box. > > Thanks for the feedback. > > > -----Original Message----- > From: John Lange [mailto:[EMAIL PROTECTED] > Sent: Monday, July 07, 2008 4:24 PM > To: [email protected] > Subject: Re: [on-asterisk] Some custom work > > On Mon, 2008-07-07 at 15:50 -0400, Dean Yorke wrote: > > Hi All, > > > > I am interested in getting some customization work done. > > > > I have a small pot of money to throw at this. I don't think it would > > be to hard. I just don't have the time. > > I'm confused about your requests. > > > Must be built for PBX in a Flash. > > > > 1) I want a Queue system that answers the phone. Then routes callers > > to the users who are logged on to the system. Must provide update as > > to where they are in the queue. > > Aren't you just describing the normal queue system Asterisk already has? > > > Nice to have would be to allow for interaction with voip and > > analogue lines. So, I want to be able to spill to voip lines if the > > analogues ones are full, then blind transfer back to analogue if they > > are free. > > Spill what to voip lines? I don't understand the concept described above. > > Under the assumption that you are describing call agents which are using a > mix of both Zap & SIP devices, yes this is already possible but I'm not > really understanding the blind transfer part. > > > 2) I would like a way to put a schedule system together for resource > > allocation. Here is the idea, I have a series of groups of people > > that need to be reminded of their tasks. So, I want to be able to > > enter their info, phone numbers and e-mail. Then on the set time > > before their responsbility, I would like it to e-mail them. If no > > e-mail, call. If there is no confirmation e-mail then call. During > > the call, it needs to prompt for confirmation. Then the day before > > the event, it would e-mail the list of people and the results to the > > team leader. They then can make other arrangements. Also, during the > > call, if the person presses 1 then confirm, but if they press 2 then > > it should ask to hold on and then try to reach the team leader. > > This is of course entirely possible but it wouldn't be a modification to > Asterisk. This would be an application that uses asterisk to place outbound > calls and get feedback from the party called. A combination of AGI, mysql, > apache, etc. > > This would be a significantly sized application and would require quite a > lot of work. > > > 3) IVR that will use the hook flash transfer of our digital lines to > > transfer to outside numbers. > > How do you hook-flash a digital line? > > John > > > > --------------------------------------------------------------------- > To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, > e-mail: [EMAIL PROTECTED] > > --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
