Hi All,
I'm looking to build a simple call centre application. What I'm looking for is
a desktop application that will allow agents to sign in and out of various
queues. Also needed is CTI that will produce a screen pop to a URL upon
answering a call. This URL would be dynamic based on what line the caller came
in on so I would require the ability to insert variables into the URL.
Does anyone have any suggestions on where I might start? I've had a brief look
at Vicidial... I believe i'm looking for something that's a little more
streamlined. Also, this is for in inbound only.
Thanks in advance.
Cheers,
Scott
