Thanks for your response.. this is more of an experiment that could lead to something more, so just for a handful of agents. i'm aware of the built in capability to handle queues through queues.conf and agents.conf but again i'm looking for the ability to login via a desktop app and produce screen pops on the agent's desktop to a dynamic url. i know there are some free cti plugins that allow for desktop integration which is the direction i'm looking to go in... hope this clarifies things. cheers, scott
--- On Fri, 4/17/09, Johannes Vanderknyff <[email protected]> wrote: From: Johannes Vanderknyff <[email protected]> Subject: Re: [on-asterisk] asterisk cti integration To: [email protected] Cc: [email protected] Received: Friday, April 17, 2009, 2:45 PM I haven't done any call centre installs with Asterisk. But how many agents are we talking about? The reason I ask is because if it is on one asterisk box, then it has built in support for queues and agents just call a number in order to log in and out of a queue. Once you need to span multiple asterisk boxes, then you have to worry about virtual queues, etc. Johannes On Fri, Apr 17, 2009 at 10:05 AM, Scott Ivory <[email protected]> wrote: Hi All, I'm looking to build a simple call centre application. What I'm looking for is a desktop application that will allow agents to sign in and out of various queues. Also needed is CTI that will produce a screen pop to a URL upon answering a call. This URL would be dynamic based on what line the caller came in on so I would require the ability to insert variables into the URL. Does anyone have any suggestions on where I might start? I've had a brief look at Vicidial... I believe i'm looking for something that's a little more streamlined. Also, this is for in inbound only. Thanks in advance. Cheers, Scott
